---
description: Once the configuration for a ticket is created you can edit/view this
---

# Edit Support Panel

Edit support panel

Click on the side menu, specifically on the "support panels" option (1), an interface will be displayed with all your records (2)\
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![](https://343010505-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FInrKt5xcGavfHdWUCbsA%2Fuploads%2FDpx3m2vOuFXVMCS2dVND%2Fimage.png?alt=media\&token=b5e1a6a4-1d9b-4053-baf3-321b1ceccdad)\


1. Click on the "view" button\
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   ![](https://343010505-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FInrKt5xcGavfHdWUCbsA%2Fuploads%2FjX18sFWiJcu5fx7YmmYV%2Fimage.png?alt=media\&token=8fe45722-4291-4e40-89f9-1fb3f492f65a)\

2. You can edit any option within the ticket configuration, in any tab "settings, panel message, initial message"\
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   ![](https://343010505-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FInrKt5xcGavfHdWUCbsA%2Fuploads%2FdaoUZVwAY6dNSahjM2dR%2Fimage.png?alt=media\&token=742e4f5a-12bc-4554-8f42-568128a70c9c)
3. As an example we are editing the text of the embed message, which you can preview in the same betsy dashboard (2)\
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   ![](https://343010505-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FInrKt5xcGavfHdWUCbsA%2Fuploads%2FMd6StTwYJwoJfkF7GBj1%2Fimage.png?alt=media\&token=6e342b1e-253a-4d24-a44e-5aec32fdcc13)
4. Once you have finished the changes, click the "save" button\
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   ![](https://343010505-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FInrKt5xcGavfHdWUCbsA%2Fuploads%2F1Tt0eGkvKVomFmYLkK9y%2Fimage.png?alt=media\&token=9fcd6951-dba2-4180-b0cd-7a68fed0fa22)
5. If the changes were made successfully a toast success message will be displayed.\
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   ![](https://343010505-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FInrKt5xcGavfHdWUCbsA%2Fuploads%2FZLyDXl4FbQ3Bz3kCpDWj%2Fimage.png?alt=media\&token=9fc039b3-e870-422b-b974-bc3b1b3f25b6)
